Intake/Office Assistant

· Helena, Montana
Employment Type .45 FTE
Compensation $16 Hourly

The Intake/Office Assistant offers support, advocacy, information, and referrals to applicants for services, clients, and the general public. The position is 18 hours per week and will interview potential applicants for legal services who may be under stress of legal action, elicit factual information from applicants, analyze the type of legal problem presented to determine whether MLSA may assist, or whether a referral is appropriate, and evaluate legal need and financial eligibility of the applicant. The intake specialist may also provide pro se “in one’s own behalf” assistance to individuals throughout Montana.

Specific Duties

  • Accurately enter data and scan and upload documents into MLSA’s case management system
  • Develop and maintain knowledge of legal and social service agencies
  • Monitor MLSA’s Helpline email
  • Listen and respond to voicemails
  • Schedule appointments and send correspondence
  • Scan documents and assist with file organization and management
  • Greet walk-in clients and conduct eligibility screening as needed
  • Other duties as assigned by Immediate Supervisor or MLSA management


  • Prior legal experience is preferred, but a demonstrated commitment to social justice, diversity, equity, and inclusion through volunteer activities and internships is valued.
  • Excellent organizational skills, with a proven ability to prioritize and manage tasks
  • Proven commitment to social justice
  • Ability to work both independently and as part of a team
  • Good judgment and analytical skills
  • Capacity to learn and adapt to change
  • Demonstrates dependability and initiative
  • A commitment to providing high quality legal assistance to low-income people in Montana
  • Ability to juggle multiple tasks
  • Proficient at computer word processing and use of spreadsheet software
  • Willingness to learn and further develop technology skills and abilities

Thank You

Your application was submitted successfully.

  • Location
    Helena, Montana
  • Employment Type
    .45 FTE
  • Compensation
    $16 Hourly