Crime Victim Navigator

· Helena, Montana
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $35,000 DOE

The Crime Victim Navigator offers support, advocacy, information and referrals to victims, instituting a consistent human component to help guide victims through the various systems and processes related to their victimization. The Crime Victim Navigator refers cases as appropriate to the Victim Rights Practice Group attorney and/or other MLSA advocates depending on the nature of the legal matter faced by the client.

Specific Duties

  • Answer incoming calls from victims of crime in Montana.
  • Conduct initial screening of crime victim calls.
  • Determine if there is a legal aspect to a crime victim’s problem and summarize the issue.
  • Create computer files for new clients and new cases.
  • Develop and maintain knowledge of, and strong working relationships with legal and social service agencies that provide services to victims of crime and make appropriate referrals and collaborate as needed.
  • Input data from on-line or paper applications.
  • Scan and upload applications and client documents to MLSA’s case management system.
  • Maintain calendars in the case management system and scheduling advice appointments with MLSA advocates as appropriate.
  • Other duties as assigned.


  • Associate’s Degree or equivalent educational experience.
  • Excellent oral and written communications skills.
  • Good listening skills.
  • Strong interpersonal and verbal skills.
  • Capacity to learn and adapt.
  • High degree of computer data entry proficiency and accuracy.
  • Ability to travel, occasionally overnight.
  • A commitment to providing high quality legal assistance to crime victims in Montana.
  • Ability and willingness to work cooperatively and collegially within a decentralized statewide law firm.
  • Proficient at the use of technology, including, but not limited to, word processing, spreadsheets, internet-based programs and computer-based legal research.
  • Willingness to learn and further develop technology skills and abilities.
  • Dependability, initiative and motivation and concern for the interests of the crime victims.

The successful candidate will demonstrate an interest in working with vulnerable populations and a passion for social justice work.

Screening of applicants will begin September 17, 2021. The position will remain open until filled.

MLSA is an equal opportunity employer and we consider the diversity of our staff to be vital to our organization's success. We strongly encourage and welcome people of all cultures, races, educational backgrounds, life experiences, socio-economic classes, sexual orientations, ages, genders, and physical abilities to apply.

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  • Location
    Helena, Montana
  • Employment Type
  • Minimum Experience
  • Compensation
    $35,000 DOE